Refund policy
Last Updated: June 2026
30-Day Return Policy
We want you to be completely satisfied with your purchase.
If you're not happy with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase (order number)
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll review your request and arrange a replacement or refund if applicable.
How to Start a Return
Please contact our customer support before sending any item back.
Email: contact.cartsyworld@gmail.com
Our team will provide return instructions and the appropriate return address based on your order.
Please do not return products without contacting us first.
Refund Process
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to:
- A damaged or defective item
- An incorrect item received
We will cover the return shipping costs when applicable.
If the return is requested for personal reasons (such as changing your mind), the customer is responsible for the return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Products damaged due to misuse or improper handling
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Cartsy World Support
📧 contact.cartsyworld@gmail.com